Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: JULY 01, 2026

At CYBERROOT LAB, we work carefully to ensure that every order is processed and shipped accurately. Please review the following shipping terms before placing your order.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including the correct street address, apartment or unit number, city, state, and ZIP code.

Please carefully review your shipping information before submitting your order.

CYBERROOT LAB is not responsible for additional shipping costs or delivery delays resulting from an incorrect or incomplete shipping address provided by the customer.

Address Changes

If you notice an error in your shipping address after placing an order, please contact us immediately at hello@CyberRootLab.com.

We will make reasonable efforts to update the address if the order has not yet been processed or shipped. However, address changes cannot be guaranteed once an order has been processed, fulfilled, or transferred to the shipping carrier.

Incorrect or Incomplete Address

If a package cannot be delivered because the customer provided an incorrect or incomplete shipping address, the customer is responsible for any additional shipping costs associated with reshipping the order.

If the package is returned to CYBERROOT LAB, we may offer the customer the following options:

Reship the order after payment of the applicable shipping charge; or
Request a refund for eligible merchandise after the returned package has been received and inspected by CYBERROOT LAB.

Original shipping charges are generally non-refundable when the delivery failure results from an incorrect or incomplete address provided by the customer, except where otherwise required by applicable law.

Additional carrier charges resulting from an incorrect or incomplete customer-provided address may also be deducted from an eligible refund where permitted by applicable law.

Returned-to-Sender Packages

A refund or replacement will not be processed solely because tracking shows that a package is being returned to sender.

CYBERROOT LAB must first receive and inspect the returned package before determining refund or reshipment eligibility.

If the package is returned because of an address error made by CYBERROOT LAB, we will take responsibility for correcting the issue.

Packages Marked as Delivered

If carrier tracking shows that an order has been delivered but you cannot locate the package, please contact us as soon as possible.

Customers should also check with household members, neighbors, building management, mailrooms, and the shipping carrier when appropriate.

CYBERROOT LAB may review tracking information and request additional information or initiate an investigation with the carrier before determining whether a refund or replacement is appropriate.

A carrier’s “Delivered” status does not automatically guarantee eligibility for a refund or replacement. Each claim will be reviewed based on the available shipping information, delivery evidence, circumstances of the order, and applicable law.

Lost or Damaged Packages

If your package appears to have been lost in transit or arrives damaged, please contact us at hello@CyberRootLab.com with your order number and relevant information.

We will review the shipment and, when appropriate, work with the shipping carrier to investigate the issue.

Shipping Errors Made by CYBERROOT LAB

If CYBERROOT LAB ships an order to an address different from the shipping address correctly provided by the customer at checkout, we will take responsibility for resolving the shipping error.